Privacy Policy

At Crust Pizza ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crustpizzac.com (the "Site"), use our mobile application, or place orders with us (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account or profile
• Place an order for our products
• Subscribe to our newsletter
• Participate in promotions, surveys, or contests
• Contact our customer service team

This information may include:

• Contact information (name, email address, phone number, delivery address)
• Payment information (credit card details, billing address)
• Order history and preferences
• Communication records when you contact our customer service

1.2 Information Collected Automatically

When you use our Services, we may use cookies, web beacons, and other tracking technologies to collect information automatically about your activities, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages you view on our Site
• Time and date of your visit
• Referring website
• Click-stream data
• Geographic location (with your consent)

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and maintain your account
• Process payments
• Provide customer service and support
• Send transaction confirmations and order updates
• Communicate with you about promotions, new products, and other news
• Improve our website, products, and services
• Analyze usage patterns and trends
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and to maintain certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

We use the following types of cookies:

• Essential cookies: Necessary for the basic functionality of our website.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Used to recognize you when you return to our website.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

4. Third-Party Service Providers

We may share your information with third-party service providers to perform functions on our behalf, such as:

• Payment processing
• Order fulfillment and delivery
• Customer service
• Marketing and advertising
• Data analytics
• IT services and email delivery

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Marketing Communications

We may use your personal information to send you promotional emails about our products, special offers, or other information which we think you may find interesting. If you have opted in to receive our marketing communications, you may opt out at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email we send you
• Contacting us at [email protected]
• Updating your preferences in your account settings

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You can request that we delete your personal information.
• Restriction: You can request that we restrict the processing of your personal information.
• Portability: You can request that we transfer the data we have collected to another organization or directly to you.
• Objection: You can object to our processing of your personal information.

If you wish to exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including personal information, to Australia and process it there.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us